May 01, 2018
When we bought our house we used Castle & Cooke but a local broker. That broker moved on and started his own company soI initially reached out to him. Later I reached out to James and immediately felt confident in him as a broker. I am so happy that I trusted my gut as James made the process for refinancing go so smoothly. Although we did not get to meet in person and were in different states, James was always responsive to calls and emails. I am looking forward to working with him again in the future. I highly recommend James and his crew!
October 01, 2017
I had problems with my current lender and James rectified all my issues. I was originally going to refinance with a different lender but James went well above what was expected and compensated me for the issues I had. He treated me how I would treat family. James! Thank you again for the surprisingly painless process!
August 01, 2017
James always responds to all emails and provides clarity when needed. He easily walked me through the process and updated me along the way. The process was smooth and I owe it to James and his team.
August 01, 2017
He,s a pro at trying to work you into the lowest rates and he is easy to get ahold of and prompt to call back, I would recomend James to anyone looking to re fi or purchase a homeAlso I was in a time crunch and was able to secure and close within 3 weeks!!
July 01, 2017
Castle & Cooke Mortgage was a good lender to work with. James was excellent with explaining their process and communicated with us every step of the way. He made this a smooth experience and represented Castle & Cooke very well.
June 01, 2017
He is so personable and nice and listens to all your questions and concerns and provides you with detailed answers. If there is something he is not sure about, he will research and get back to you. He was incredibly easy to work with, was never pushy, but extremely patient and gives you honest answers. I will never hesitate to work with James again because we know we will he in good hands.
May 01, 2017
It's not often that I take the time to 'review (and when actually I do, I drop a star rating and move on), but I believe excellence deserves to be rewarded. First of all, when I called James about a re-fi, I had not had the best experience buying my house, and wasn't sure I wanted to stay with my mortgage company, and secondly the whole morgage online thing was new to me. I was 'shopping around' for rates, and James was clear about what he could offer, promt when responding, made himself completely available, and he was patient and would explain things until I understood them. My dad told me to ultimately go with who I trusted, and after a week of corespondence over rates, I knew I was completely comfortable with James. As far as the 'online' part- it was so easy and convenient (especially with my crazy schedule). When I bought the house I was constantly racing across town to meet the broker (who forgot about our appointment and left...), or to sign the closing docs. With James, every
May 01, 2017
We were very nervous about not having any face to face interaction, but we had such a phenomenal experience with James!! He kept us informed and helped us truly look at all of our options! He was quick to answer questions, send information, keep us informed, and talk us through the entire process (multiple times). Although we have yet to shake his hand, I would be happy to do so. If I ever go through this process again James will certainly be my first and only phone call!
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April 01, 2017
James was very helpful and explained all of our options and answered all of our questions We feel he had our best interest in mind and we would recommend him to anyone